Our team is investigating an intermittent issue in Asset Essentials where the new dashboard feature may produce a blank screen. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. If you need help switching to the old dashboard, please reach out to support at assetessentialshelp@brightlysoftware.com
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After a recent browser update from Microsoft, we identified an issue affecting some Windows devices using Microsoft Edge where webpages may load indefinitely. After investigation, we’ve determined that in certain cases the browser extension is not automatically starting, which prevents traffic from being processed as expected. Our Engineering team has been working on this throughout the day and is actively finalizing a fix. We expect to have an updated extension available soon. Once released, the update will be automatically pushed out, no action will be required on your end. We sincerely apologize for the disruption this may have caused and understand how impactful browser performance issues can be in a school environment. Please know this is our top priority, and we are moving as quickly as possible to resolve it fully. Thank you for your patience and for being a valued customer. We truly appreciate your partnership.
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We are continuing to work on restoring full search functionality in Chalk. Search performance has largely returned, with final pieces still catching up. Our team is monitoring progress closely, and we will share another update once everything is fully restored.
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